Frequently asked questions

The usual causes, in the order we check them: no power reaching the operator, a tripped breaker or dead backup battery, a blown control board, a safety photo-eye blocked or knocked out of alignment, or a physical obstruction. Start by checking whether the operator has power and whether anything is sitting in the gate's path.

Almost always a safety input. Gate operators are built to fail open, so a blocked or misaligned photo-eye, a dirty lens, a spider web across the beam, or a faulty loop detector will stop the gate from closing while still letting it open. Clean and realign the sensors first.

In most cases we can schedule a same-day visit. It depends on where you are in Greater Houston and what the day's schedule looks like, so call and we'll give you a real window rather than an optimistic one.

Our phone line is answered 24 hours a day, seven days a week, including holidays. A gate stuck open overnight is a security issue, so it's worth calling rather than waiting until morning.

A technician diagnoses the gate on site, then gives you an itemized quote covering parts and labor. You approve the price before any work starts. We don't quote a repair over the phone without seeing the gate, because guessing usually costs the customer money.

Yes. Seniors save 15% and active-duty, retired, and veteran military save 10% on gate repair services - just mention it when you schedule, and military should show proof of service at the appointment. We also offer a free gate remote with opener service or a new installation, and a referral bonus when you send us a neighbor. These can be combined.

It depends on the age of the unit and what failed. A capacitor, a control board, or a limit switch on an otherwise sound operator is usually worth repairing. An operator that has already had two or three major parts replaced, or one whose gearbox is worn, is usually throwing good money after bad. We'll show you the trade-off honestly rather than defaulting to a replacement.

A trained, background-checked technician. The same person diagnoses the problem, quotes it, and does the work, so nothing gets lost between a salesperson and an installer.

We regularly work on LiftMaster, DoorKing, FAAC, Nice, Viking, Elite, Ramset, and All-O-Matic equipment, and we carry common parts for them. We service these systems; we are not a manufacturer-appointed dealer for any of them.

Yes. We service community entry gates, callboxes, keypads, card readers, and loop detectors as well as single-family driveway gates. If you're an HOA board member or a property manager, we can assess the whole entrance and quote it as one job.

In the Houston area this is usually the soil. Gulf Coast clay swells when it rains and shrinks in a drought, and that seasonal movement gradually pushes gate posts and operator pads out of level. A gate that used to close cleanly starts dragging, scraping, or missing its latch. The fix is to correct the alignment, not to keep adjusting the limits.

Both. We install new driveway gates, swap in new operators, and fabricate and weld custom gates. We also handle access control - keypads, callboxes, remotes, and loop detectors - as part of the same installation.

Twice a year is a reasonable rhythm for most Houston gates, and quarterly if yours sits under heavy tree cover or runs dozens of cycles a day. Humidity corrodes hinges and roller bearings, and debris packs into slide-gate tracks. Most of the emergency calls we take were preventable at a maintenance visit.

Three safe things: confirm the operator has power and the breaker hasn't tripped, look for anything obstructing the gate's path, and check whether the safety photo-eyes are clean and pointed at each other. Don't force a powered gate by hand or work inside the operator housing - there's stored spring tension and line voltage in there.